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Lifelong Learning

Horizon East students gain technology experience working help desk

July 3, 2018

Several Horizon Middle School East Campus students had hands-on opportunities to learn about technology by being part of the new help desk.

The Horizon East Student Help Desk began this year with the goal of providing students an opportunity to learn about solving basic technology issues while assisting both the Media Center and Technology Department with computer repairs that come with maintaining a one-to-one student-computing environment.

The Help Desk, which was modeled after those in other school districts with one-to-one programs, gives students an inside look at computer maintenance.

Students who expressed interest in the program were considered based on their academic standing and character. The selected students received online training on printer repair, troubleshooting displays, damaged device intake, providing remote access, and other issues.

Since the Student Help Desk began, the students have unjammed printers, done setup and teardown of presentation equipment for author visits, and helped collect information on technology setup in preparation for Metro Tech Camp. They also checked in broken Chromebooks for repair and lent out loaner Chromebooks.

According to Duane Arnold, media specialist at Horizon East, the students’ assistance has helped both the one-to-one program and technology at Horizon operate more smoothly.

Photo: Horizon East students assist with various technology needs as part of the Student Help Desk, which began this year to give students hands-on opportunities to learn about technology.

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